Subject to the Spanish Law 3/2014, any customer may cancel the contract within 14 working days from the receipt of the product. Energy Sistem extends the return period to 30 days from the date of receipt
. Accessories, spare parts, Sport earphones, Urban earphones and Sport Bluetooth earphones have to be returned within 15 days. Only products purchased at our online store will be accepted.
Please fill in the RETURN FORM
to return a product and take into account the following points:
Our Customer Service will send you an email with the return authorization number once you have filled in the Return Form. This number shall appear on the packet containing the goods to be returned.
The product must be in perfect condition and has to be protected accordingly before sending it. You must send it together with all accessories, instructions, wrappings and original packaging. All of them must be in the same condition as when purchased.
If the product does not meet your needs and the paid price is higher than 100 €, both shipping and return costs are free if you choose our carrier, TNT, to return the product. This is valid for France, Italy, Belgium, Germany, United Kingdom and Ireland (except islands). To return products whose price is lower than 100 € or if you don´t send the products from one of the above mentioned countries, you can choose the carrier you prefer. If the product is faulty or does not correspond with the description, features or specific uses, we shall cover all costs.
You shall always keep the documents containing the return details and the return authorization number.
We will check that the packet received at our facilities is correct and will proceed to refund the amount that corresponds to the returned products. The refund will be made within a period of 7 days after receiving the packet at our facilities.
You can choose one of the following refund options:
GET ENERGIES AS A REFUND: We will give you the Energies that correspond to the purchase price. The redeemed Energies that correspond to the Renewal Plan or any other promotions won't be added to your Club Energy account.
MONEY REFUND: Money will be refunded using the same payment method chosen to make the purchase. If the chosen payment method was bank transfer or cash on delivery, you shall provide us with your bank account number in order to make the refund. Costs related to processing, Pay Pal and cash on delivery as well as the value of the Energies redeemed on the purchase will be deducted from the amount to be refunded. These Energies won't be added to your Club Energy account.
If you have any questions, please contact our Customer Service on +34 966 813 303 (Monday to Friday from 9 a.m. to 8 p.m.) or email https://www.energysistem.com/en/company/contact